Shipping policy

4. Shipping Policy

Last updated: October 19, 2026

Where We Ship
We ship worldwide.

Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders aren’t processed or shipped on weekends or holidays.

Delivery Times
Estimated delivery time is 15–25 business days after your order ships. Delivery times are estimates and may vary because of carrier delays, customs clearance, holidays or other factors outside our control.

Shipping Costs
Shipping costs, if any, are calculated and shown at checkout before you complete your purchase.

Order Tracking
Once your order ships, you’ll get an email with your tracking number. Tracking may take 2–5 business days to update.

Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

Incorrect Address
Please double-check your shipping address at checkout. We’re not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible. We can update the address only before the order ships.

Lost or Delayed Packages
If your order hasn’t arrived within 25 business days of shipping, or tracking shows no movement for an extended period, contact us at support@smooche-offer.store and we’ll investigate with the carrier and find a solution.

Damaged Packages
If your order arrives damaged, email us within 14 days of delivery with your order number and photos, and we’ll send a replacement or issue a refund.

Contact
support@smooche-offer.store